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FAQ - Frequently Asked Questions
In our FAQ, you will find answers and useful information about your journey aboard the
Mein Schiff
®
fleet.
shore excursions
Contact
My Cruises
Favourites
My Account
EN
Inclusive Services
Our Offers
EN
Our Offers
Mein Schiff ® Inclusive Services
My Cruise
Favourites
My Account
Homepage
Find Cruises
Search for Cruises
Destinations
Offers
Event & Theme Trips
Shore Excursions
Discover Mein Schiff ®
Mein Schiff ® Feeling
Inclusive Benefits
Add-on Services
Mein Schiff ® Fleet
On-board
Cabins
Sustainability
Customer Service
Travel Preparation
Arrival & Departure / Check-in
FAQ
Contact
Mein Schiff ® Tariffs
Holidays & Cabin Gifts
Mein Schiff ® Shop
Contact
Well informed
Special features in the destination area
Shore excursions
Bike
E-scooter
Diving
Golf
No answer found?
Wasn't your question included or do you have individual questions about your trip or our fleet? Here you will find an overview of all contact options at a glance.
open contact area
Well informed
Important Information
Book your favourite excursions quickly and easily
Booking and payment of excursions
Cancellation of shore excursions
Requirements for participation
Excursion programme
Participation of children / young people and discounts
Clothing
Behaviour during the excursions
Difficult to walk or wheelchair user
Attention - important information for wheelchair users in tender harbours
Tour operator of the excursions and liability
Special features in the destination area
Shore excursions
Bike
E-scooter
Diving
Golf
Special features in Africa
Special features in Asia
Special features in Bayonne (New York)
Special features in Great Britain and Ireland
Special features in the Caribbean
Special features in Central America
Special features in North America
Special features in Norway, Iceland & Svalbard
Special features in the Orient
Special features South Africa
Special features in Western Europe
Important to know
Where can I find an overview of shore excursions?
Can I book shore excursions before I start my journey?
How long can I rebook or cancel my booked shore excursion?
My desired shore excursion is fully booked. Are there any additional places?
Can I also make an individual shore excursion?
Where can I book my shore excursions on board?
Are the excursions always in German?
What should I pack in my suitcase for shore excursions?
Is there a discount on shore excursions if I have the TUI Card?
Bike excursions
Are there different categories for the bike excursions?
Where can I book my bike excursions?
Is a booking for bike excursions binding?
What different bikes are available on board?
What are pedelecs?
Where are e-bike tours offered?
Are bike tours offered together with e-bike tours?
How big are the groups on the bike excursions?
How many e-bikes are available on board?
Is there a briefing on how the bikes work?
Which pedals are fitted to the bikes?
Is it compulsory to wear a helmet?
What additional equipment is provided?
Are children and teenagers allowed to take part in bike excursions?
Do bike excursions take place in all weathers?
Can I hire a bike on board for a private tour?
Can I take my own bike on board?
Is there a discount on bike excursions for TUI Card holders?
Introduction e-scooter excursions
What are e-scooters?
Can anyone ride an e-scooter?
Is there a briefing on driving the e-scooters?
Where are e-scooter excursions offered?
Where can I book an e-scooter excursion?
Is a booking for e-scooter excursions binding?
What equipment is provided in addition to the e-scooters?
How many e-scooters are available on board?
Can I rent an e-scooter on board for a private tour?
Do e-scooter tours take place in all weathers?
Note on the intermediary role of TUI Cruises
How can I book diving trips?
Is a booking for diving excursions binding?
What is taster diving?
Can anyone take part in a taster dive?
What is certified diving?
Can anyone take part in certified diving?
How often should certified divers be examined?
Is there an age limit for the diving excursions?
Do I need my own diving equipment?
Can I still bring my own diving equipment?
Where are diving excursions offered?
Do diving trips always take place?
Who is responsible for the organization and implementation on board?
What is included in the golf outings?
What additional equipment is available for a surcharge?
Can golf bags also be hired without booking a golf outing?
How can the golf excursions be booked?
Can I bring my own golf bag?
Where are golf excursions offered?
What rental clubs are available on board?
Are there any special dress codes?
Can anyone take part in golf?
