Contact
Please have your reference number ready or include it in the subject line of your email. You can find the reference number on your booking confirmation.
Did you book through your local travel agency or an online provider? Then please contact them directly with your questions.
Personal Consultation & Booking
Monday to Friday from 10:00 to 20:00
Saturday from 10:00 to 18:00
Booked with TUI Cruises
meinschiff.com or Service Team
Monday to Friday from 10:00 to 20:00
Saturday from 10:00 to 18:00
Booked through Travel Agency
Please direct your inquiry directly to your travel agency or online provider where you made your booking.
Payment Questions
At zahlung.meinschiff.com you can check the status of your cruise payment at any time and change your payment details until the due date.
Physical Limitations
We want to provide all guests with physical impairments a wonderful cruise experience aboard our ships.
More InformationFor Sales Partners
TUI Cruises Infonet: Your direct & fast way to all important information, tips & tricks and contact options.
Go to InfonetPost-Cruise Feedback
For praise and concerns after your cruise, please contact us by email stating your reference number.
Lost Items
If you have been missing an item since your stay on board, you can start your inquiry here.
Submit Request
Any other questions?
Do you have individual questions about your cruise aboard the Mein Schiff® fleet or are you looking for information on specific topics? Here you can find our FAQs at a glance.