Travel insurance
Insurance packages
Well insured with HanseMerkur, you can enjoy your cruise with the Mein Schiff® fleet even more. The following insurance policies are arranged by TUI Cruises for HanseMerkur Reiseversicherungen AG.
Our tip: Book the TUI Cruises Premium cover. With this product, you are in the best hands with Hanse Merkur, the market-leading travel insurer in the cruise sector, and are therefore optimally covered before and during your trip.
Travel cancellation insurance 1 | Holiday guarantee (trip cancellation insurance) 2 | Travel cancellation insurance 3 | Emergency insurance incl. guardian angel when travelling 4 | Luggage insurance 5 | Travel accident insurance 6 | |
TUI Cruises premium cover from €86 per couple with excess - strongest protection - | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
TUI Cruises travel cancellation insurance
| ✔ | ✔ | ✖ | ✖ | ✖ | ✖ |
TUI Cruises international health and emergency cover from €54 per couple | ✖ | ✖ | ✔ | ✔ | ✔ | ✔ |
1 Cancellation cost cover before the trip, e.g. in the event of: unexpected and serious illness, pregnancy, change of job
2 Travel price cover during the trip, i.e. reimbursement of the entire travel price in the first half of the trip (max. up to the 8th day): Reimbursement of the entire trip price in the first half of the trip (max. up to the 8th day). Thereafter and in the event of interruption, pro rata reimbursement of the travel services not utilised.
3 Assumption of costs, e.g. for: Outpatient treatment by a doctor, Inpatient treatment in hospital, Medically reasonable and justifiable return transport, Treatment as a private patient, Free choice of hospital
4 Assistance or assumption of costs, e.g. in the event of: Loss of means of payment, passport, visa, etc., Search, rescue and recovery
5 Assumption of costs, e.g. in the event of: Loss, damage or destruction of your luggage, Delayed delivery of your luggage
6 Benefits or assumption of costs, e.g. for: Death and invalidity, salvage, cosmetic operations
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Price for two persons, depending on the travel price or the number/constellation of travellers.
Book travel insurance: How it works
Add it directly when booking your cruise
Select the route and cabin, enter your personal details and select the appropriate travel insurance directly when booking.
Have you already booked a trip?
Take out the appropriate travel insurance in My Cruises.
Price and service overview
Take out Corona supplementary cover or Corona supplementary cover Solo from HanseMerkur as the ideal supplement to your travel cover.
Documents for travel protection
For emergencies: claim notification forms
Claim form travel cancellation insurance
If an insured accident has occurred, we require a completed claim form for a proper assessment.
Claim form holiday guarantee
If an insured accident has occurred, we require a completed claim form for a proper assessment.
Claim form travel health insurance
If an insured accident has occurred, we require a completed claim form for a proper assessment.
General information about our brokerage activities
We offer you advice. In return, we receive commission and other benefits that are included in the insurance premium. Our IHK registration number is D-SLEA-B7X4P-30. The entry in the register of intermediaries can be checked at: Deutscher Industrie- und Handelskammertag (DIHK) e.V., Breite Straße 29, 10178 Berlin, phone: +49 (0)180 600 5850 (landline price 0.20 EUR/call; mobile phone prices maximum 0.60 EUR/call). Register retrieval at https://www.vermittlerregister.info/en
The complaints office for disputes with insurance companies or brokers: Versicherungsombudsman e.V., Postfach 080632, 10006 Berlin www.versicherungsombudsmann.de
You can also report your claim online directly to Hanse Merkur at the following link:
https://mein-hmrv.de/service/schadenmeldung/. Please have your travel and insurance documents ready.