Customer service

Hier erfahren Sie, wie Sie mit uns in Kontakt treten können.

Do you have questions about your trip on board the Mein Schiff® fleet or are you looking for information on specific topics? Here you will find our FAQs at a glance.

Well insured with HanseMerkur, you can enjoy your cruise with Mein Schiff® even more. Compare the insurance packages now.

We would like to offer all guests with a physical diasability a wonderful journey on board with us.

Have you forgotten something on board? You can submit a request for your lost property to be sent to you here.

Book your next trip directly on board in Meine Reisewelt and enjoy exclusive benefits.

The safety of our guests and crew is our top priority. All ships in the Mein Schiff® fleet have appropriately trained security staff as well as doctors and nurses.

As members of the Cruise Lines International Association, the comfort and care of all passengers on ocean cruises around the world is very important to us.