Customer service
ContactHier erfahren Sie, wie Sie mit uns in Kontakt treten können.
Questions and answersDo you have questions about your trip on board the Mein Schiff® fleet or are you looking for information on specific topics? Here you will find our FAQs at a glance.
Travel insuranceWell insured with HanseMerkur, you can enjoy your cruise with Mein Schiff® even more. Compare the insurance packages now.
Barrier free travellingWe would like to offer all guests with a physical diasability a wonderful journey on board with us.
Missing items on boardHave you forgotten something on board? You can submit a request for your lost property to be sent to you here.
Meine Reisewelt: Book trips on boardBook your next trip directly on board in Meine Reisewelt and enjoy exclusive benefits.
Security guidelines CVSSAThe safety of our guests and crew is our top priority. All ships in the Mein Schiff® fleet have appropriately trained security staff as well as doctors and nurses.
- Passenger rights
As members of the Cruise Lines International Association, the comfort and care of all passengers on ocean cruises around the world is very important to us.
Luggage checklistSuitcase packing made easy: Our checklist shows you what you should take with you and what is available on board or can be borrowed (German).
Feel-good checklistA good feeling: Everything is prepared so that you can enjoy your time on board to the full. Use our practical checklist as a PDF to make sure you don't forget anything (German).
Downloads
Browse through our digital brochures and catalogues as an e-paper and download the Mein Schiff ® ringtone.