Declaration on barrier-free accessibility
TUI Cruises GmbH endeavours to make its website www.meinschiff.com and the Mein Schiff ® app barrier-free in accordance with national accessibility legislation (like BFSG and BFSGV). This accessibility statement applies to www.meinschiff.com and the Mein Schiff ® app.
Status of compatibility with the requirements
The website www.meinschiff.com and the Mein Schiff ® app are largely compatible with WCAG conformance level AA, WCAG 2.1.
Some of the content listed below is not barrier-free:
Test criterion | Some buttons do not have a name accessible to screen readers. | Some links do not have an easily recognisable name. | Select elements sometimes have no associated label elements. | Contact target areas are sometimes insufficient in size or distance. | The contrast ratio of background and foreground colours is sometimes insufficient. | Heading elements are partly not arranged in a consecutive descending order. |
|---|---|---|---|---|---|---|
Status of adjustments | In implementation | In implementation | In implementation | In implementation | In implementation | In implementation |
Test criterion | Status of adjustments |
|---|---|
Some buttons do not have a name accessible to screen readers. | In implementation |
Some links do not have an easily recognisable name. | In implementation |
Select elements sometimes have no associated label elements. | In implementation |
Contact target areas are sometimes insufficient in size or distance. | In implementation |
The contrast ratio of background and foreground colours is sometimes insufficient. | In implementation |
Heading elements are partly not arranged in a consecutive descending order. | In implementation |
This declaration was created on 18/06/2025. It was last reviewed on 30/06/2025.
Contact and Impressum
Would you like to tell us about existing barriers or request information on implementing barrier-free accessibility? For your feedback and any further information, please contact our responsible contact persons at barrierefreiheit@tuicruises.com. Please note: If you have specific questions about barrier-free travel and travel preparations, please contact us at spezialservice@tuicruises.com
TUI Cruises GmbH
Heidenkampsweg 58
20097 Hamburg
Tel.: +49 40 60001-5000
Fax: +49 40 60001-5100
E-Mail: info@tuicruises.com
Website: www.meinschiff.com
represented by the management of TUI Cruises GmbH:
Wybcke Meier (Chairwoman), Frank Kuhlmann
Registered office of the company: Hamburg
Commercial register: Hamburg Local Court HRB 105222
You can contact the arbitration board if you are not satisfied with the answers you receive from the above-mentioned contact option. Our common goal: to find a solution to a problem with the help of the conciliation body. The arbitration procedure is free of charge and you do not need legal advice.
You can reach the arbitration board at
E-mail: info@schlichtungsstelle-bgg.de
Internet: www.schlichtungsstelle-bgg.de
Responsible market surveillance authority
In charge of market surveillance is the market surveillance authority of the Federal States „Marktüberwachungsbehörde für Barrierefreiheit von Produkten und Dienstleistungen“ (MLBF) in Magdeburg (Sachsen-Anhalt).
Letterbox 39 11 55
39135 Magdeburg
Phone: 0391 567 4530
E-mail: MLBF@ms.sachsen-anhalt.de