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FAQ - Frequently Asked Questions
In our FAQ, you will find answers and useful information about your journey aboard the
Mein Schiff
®
fleet.
On Board
Contact
My Cruises
Favourites
My Account
EN
Inclusive Services
Our offers
EN
Inclusive Services
Our offers
My Cruise
Favourites
My Account
Homepage
Find Cruises
Search for Cruises
Destinations
Offers
Event & Theme Trips
Shore Excursions
Discover Mein Schiff ®
Mein Schiff ® Feeling
Inclusive Benefits
Add-on Services
Mein Schiff ® Fleet
On-board
Cabins
Sustainability
Customer Service
Travel Preparation
Arrival & Departure / Check-in
FAQ
Contact
Mein Schiff ® Tariffs
Holidays & Cabin Gifts
Mein Schiff ® Shop
Contact
Cabins
Families
Mein Schiff® Premium-Inclusive Benefits
Food & Beverage
Smoking
Sun Areas
Service on Board
Guest Relations
SPA & Beauty
Sport & Health
Ganz Schön Gesund
„Die ganz große Freiheit“
Leisure Activities on Board
Holidays
No answer found?
Wasn't your question included or do you have individual questions about your trip or our fleet? Here you will find an overview of all contact options at a glance.
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Cabins
How are the cabins in the Mein Schiff® fleet equipped?
Which cabin categories are available?
Are there cabins with connecting doors?
What size are the beds?
How many towels are in the cabin?
How many espresso capsules are in the cabin?
Are bathrobes provided in the cabin?
Are there deckchairs and hammocks in all cabins with a balcony or veranda?
Can I smoke in my cabin?
What is the voltage in the cabin?
What material is the bed linen on board made of?
What material are the duvet and pillows on board made of?
Are there single cabins?
How much is the single cabin supplement?
Is there air conditioning in the cabins?
How do I know how the bed is arranged in the cabin?
What is a Pullman-Bed?
What is a sofa bed?
What size is the sofa bed?
Is room service offered on board?
How much does it cost to make calls from my cabin and what should I choose?
Is there a safe in my cabin?
Where can I get my pool towel?
Is there a minibar in the cabins?
Is there noise in my cabin?
How many suites and junior suites are there on Mein Schiff 1?
How many suites and junior suites are there on Mein Schiff 2?
How many suites and junior suites are there on Mein Schiff 3?
How many suites and junior suites are there on Mein Schiff 4?
How many suites and junior suites are there on Mein Schiff 5?
How many suites and junior suites are there on Mein Schiff 6?
How many suites and junior suites are there on Mein Schiff 7?
How many suites and junior suites are there on Mein Schiff Relax?
How many suites and junior suites are there on Mein Schiff Flow?
Smoking
In which areas is smoking permitted on board?
Leisure Activities on Board
Where can I hire basketballs / volleyballs / table tennis balls and bats?
When can I play in the playground - video games/playground on board Mein Schiff 3 - Mein Schiff 6?
Can I use the games consoles etc. in the teens' lounge on board Mein Schiff 1, Mein Schiff 2 or Mein Schiff 7?
Families
Mein Schiff® Premium-Inclusive Benefits
Food & Beverage
Sun Areas
Service on Board
Guest Relations
SPA & Beauty
Sport & Health
Ganz Schön Gesund
„Die ganz große Freiheit“
Holidays
Is there a minimum age for infants on board?
Which cabins can I occupy with a family?
Are there baby cots on board and is there space for them in the cabins?
How big is a baby cot?
How much does a baby cot cost?
Can I buy baby food or nappies on board?
Does my baby monitor work on board or can I borrow a baby monitor on board?
Is there a babysitting service on board?
Does a baby also pay a travel price?
Is there a Kids Club on board?
Is there a teen program?
At what times is the Kids Club open?
Do our children need a declaration of consent for the Kids Club?
What age groups are there on board?
Are there special children's sports areas?
Are there any special highlights for children?
Is there a children's buffet on board?
My child has allergies, how do we deal with this on board?
Is there a children's pool?
Are children's bathrobes available?
Are there special cabin cards for children?
What should we look out for when travelling on board with children?
It's my child's birthday on board, can we organize something special?
When can my child disembark alone?
Can my baby use the pool in a nappy?
Is there a separate parent-child room?
Can my child with physical and/or mental disabilities take part in the Kids Club program?
I am pregnant. Can I travel at any time?
Can minors travel alone?
Can minors travel on board without their parents or legal guardians?
Are there special excursions for families?
What do the Mein Schiff® Premium inclusive benefits include?
Why isn't everything included?
Which restaurants are not included in the Mein Schiff® Premium inclusive benefits?
What is not included in the Mein Schiff® Premium inclusive benefits?
Are the excursions also included?
Are the SPA treatments included?
Where can I get something to eat on the Mein Schiff® fleet on the day of arrival?
How long can I still get something to eat on the day of departure?
Are there meals for diabetics and/or allergy sufferers on board?
Are there dishes for vegetarians or vegans?
Which bars are there on board?
Are there fixed table times?
What menus are available in the Atlantik restaurant on my cruise?
Which buffet restaurants are there on board?
Which gourmet packages are available?
Who has access to the X-areas?
Is it possible to book the X-Lounge for an additional charge?
Why is there no gala or Captain's Dinner?
How many restaurants & bistros does Mein Schiff 3 have?
How many bars & lounges does Mein Schiff 3 have?
What drinks are available on board?
How many restaurants & bistros does Mein Schiff 4 have?
How many bars & lounges does Mein Schiff 4 have?
Is there an outdoor area in the X-Lounge?
When are the bars open?
How many restaurants & bistros does Mein Schiff 5 have?
How many bars & lounges does Mein Schiff 5 have?
How many restaurants & bistros does Mein Schiff 6 have?
How many bars & lounges does Mein Schiff 6 have?
How many bars & lounges does Mein Schiff 1 have?
What do I do if I would like to make a table reservation in a specialty restaurant for more than the maximum number of people on the trip?
Can I have dinner in the X-Lounge?
How many restaurants & bistros does Mein Schiff 1 have?
How many restaurants & bistros does Mein Schiff 2 have?
How many bars & lounges does Mein Schiff 2 have?
How many restaurants & bistros does Mein Schiff 7 have?
How many bars & lounges does Mein Schiff 7 have?
How many restaurants & bistros does Mein Schiff Relax have?
How many bars & lounges does Mein Schiff Relax have?
How much does it cost to hire a Cabana?
When and where can I book a Cabana?
Are hammocks and deckchairs also available in the public areas?
What are Cabanas?
Is there a nudist area on the Mein Schiff® fleet?
What language is spoken on board?
Is there a special dress code on board?
Are there washing machines or a laundry service on board?
Is there a post office/mailbox on board?
Is tipping obligatory on board?
Are there information announcements on board?
Which departure anthem is played on the Mein Schiff® fleet?
Can I also purchase the CD with the departure anthem on land?
How long is the reception open?
Are there any specific guidelines on board the ships?
Why is my postcard not arriving?
Can I change money on board?
Where can I find the Guest Relations Office?
Where can I find the My Next Cruise?
What is the difference between the Guest Relations and the shore excursion area?
How and where will I receive information about my departure?
What are the opening hours of the SPA & Beauty area?
Where can I make reservations for treatments?
How can I pay for my treatment or other services in the SPA & Beauty area?
Is there a sauna on board?
Would you like to give a gift voucher for a spa treatment?
Which products are used for the wellness treatments?
How can I book a massage or beauty appointment in advance?
Is there a hairdresser on board?
Can I book a hairdressing appointment before departure?
Are there any labels to observe in the SPA & Beauty area?
Are the SPA treatments included in the cruise price?
To what extent can I use the SPA & Beauty area as a pregnant woman?
Are children also allowed to enjoy SPA treatments?
Can I submit health insurance prescriptions on board?
Is there a fitness area on board?
Is there a jogging track on board?
Which sports courses are offered on board?
Are the sports courses included?
Can I play volleyball and/or basketball on board?
Can I bring my own cycling shoes for the cycling courses?
Where can I make bookings for sports courses, personal training and health checks?
Are there contact persons in the area of Sport & Health?
What does GANZ SCHÖN GESUND mean?
What does the GANZ SCHÖN GESUND package include?
In which restaurants is the GANZ SCHÖN GESUND concept offered?
Which services are included in the package?
Which services are not included in the package?
Why are some items occasionally unavailable?
Where can I book the package?
How much does the package DIE GANZ GROSSE FREIHEIT cost?
Can I still cancel the package?
The package is free for children who are 14 years old or younger at the start of the cruise. Is there an additional price reduction for teens (15+) who are not yet allowed to consume alcoholic beverages?
If the package can only be booked for the entire cabin and a cabin contains only children up to 14 years old, do they receive the package free of charge even if the accompanying parents in another cabin have not booked it?
Do I need to reserve a table in the specialty restaurants even if I have booked the package DIE GANZ GROSSE FREIHEIT?
Do I need to sign for every order, and can I invite other guests?
Does booking the package also grant access to the X-Lounge?
How can I book a table for dinner on Christmas Eve or New Year's Eve?
Can I turn up at the restaurant spontaneously?
Can I make reservations for a larger group?
Can I make special requests when booking?
What do I do if there are no more seats available in my preferred restaurant?
Can I also use the "Die ganz große Freiheit" package on public holidays?
What program is offered during Advent and Christmas?
Will there be a church service on board?
Can I book gifts for my travelling companion?
Welche Angebote gibt es für Familien in der Adventszeit und zu Weihnachten?
Will there be fireworks on New Year's Eve?
What program is offered on on New Year's Eve?
