FAQ - Frequently Asked Questions

In our FAQ, you will find answers and useful information about your journey aboard the Mein Schiff ® fleet.

Guests with physical and mental disabilities

On-board Hospital & Health

Safety

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Wasn't your question included or do you have individual questions about your trip or our fleet? Here you will find an overview of all contact options at a glance.

Guests with physical and mental disabilities

Can I take my wheelchair on board?

Do I have to register my wheelchair?

Can I book excursions as a wheelchair user?

Are there barrier-free cabins on board?

Can deaf or blind guests travel alone?

Can I use the tender service as a wheelchair user?

Can I use the tender service if I am blind or visually impaired?

Is the gangway suitable for guests with reduced mobility?

Can guests who are permanently dependent on a wheelchair travel alone?

Is there a separate check-in for guests with physical disabilities?

Can I bring my guide dog on board?

What do I have to do if I need to take medical equipment with me?

Which routes/harbours are less suitable for wheelchair users?

How do I book the barrier-free cabins?

Are there care facilities on board for guests with physical and/or mental disabilities?

Can my child with physical and/or mental disabilities take part in the Kids Club programme?

Can guests with limited mental capacity travel alone?

Is dialysis possible on board?

Can guests with physical disabilities use the sauna area?

On-board Hospital & Health

Is there a hospital on board the Mein Schiff® fleet?

Why are the on-board hospital costs so high?

Where can I buy travel pills?

Is there an emergency service?

I have an allergy; do I have to report this information on board?

What material is the bed linen on board made of?

Is there special food for allergy sufferers?

What should I do if I am dependent on medical needles and syringes?

What do I need to bear in mind when taking medical equipment on board?

Are there refrigerators on board where diabetic medication can be stored?

What should I do if I already have a pre-existing medical condition?

Is there a pharmacy on board? Can I buy medication there?

Is it possible to book suitable insurance cover?

How can I dispose of medicines on board?

Can a guest have access to the on-board hospital refrigerator to store medication in a cool place?

Is it permitted to take medicines on board that are subject to the Narcotics Act?

What happens in the event of a serious illness that cannot be treated on board?

What happens if I am COVID-19 positive on board?