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Mein Schiff ® Inclusive Services
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FAQ - Frequently Asked Questions
In our FAQ, you will find answers and useful information about your journey aboard the
Mein Schiff
®
fleet.
Arrival & Departure
Contact
My Cruises
Favourites
My Account
EN
Inclusive Services
Our Offers
EN
Our Offers
Mein Schiff ® Inclusive Services
My Cruise
Favourites
My Account
Homepage
Find Cruises
Search for Cruises
Destinations
Offers
Event & Theme Trips
Shore Excursions
Discover Mein Schiff ®
Mein Schiff ® Feeling
Inclusive Benefits
Add-on Services
Mein Schiff ® Fleet
On-board
Cabins
Sustainability
Customer Service
Travel Preparation
Arrival & Departure / Check-in
FAQ
Contact
Mein Schiff ® Tariffs
Holidays & Cabin Gifts
Mein Schiff ® Shop
Contact
Arrival and departure by flight
Check-in & Check-out
Luggage
Valet Parking
Online Check-in
Arrival and Departure by Train
Arrival and Departure by Bus
Arrival and Departure by Car
No answer found?
Wasn't your question included or do you have individual questions about your trip or our fleet? Here you will find an overview of all contact options at a glance.
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Arrival and departure by flight
How can I book Premium Economy/Business Class?
Is early check-in possible for flights with TUI Cruises?
Can I park at the airport or reserve a lounge?
Where can I book a hotel at the airport?
How can I register special and excess baggage?
Is the Rail&Fly ticket included?
Can I also use the ‘Rail&Fly’ ticket in 1st class?
When is the ‘Rail&Fly’ ticket valid?
Can I make a stopover with the ‘Rail&Fly’ ticket?
How can I reserve seats?
From what age do children pay for the Rail&Fly ticket?
Can I also book my cruise with an outbound and return flight?
Can I book only the outbound or return flight?
What advantages do I have if I book my flights via TUI Cruises?
Do I need a ticket number to reserve a seat with the airline?
How do I get the Rail&Fly ticket?
Arrival and Departure by Car
Is it possible to park my car at the port?
Is my vehicle insured?
Check-in & Check-out
Luggage
Valet Parking
Online Check-in
Arrival and Departure by Train
Arrival and Departure by Bus
When can I check in?
When can I check into my cabin?
When do I have to leave my cabin?
When do I have to leave the ship?
Is there an early check-in?
Are day cabins available?
Why do I have to book a check-in time slot if I have not booked my arrival and departure via TUI Cruises?
How does check-in at the port terminal work?
How can I book early check-in?
Can I stay on board longer?
When can I leave the ship?
Is there a baggage service?
What items are not allowed in my luggage?
Where can I find the luggage tags?
Will my luggage be stored if I arrive and depart on my own?
Can I take special or sports baggage on board?
What does the luggage service cost?
How can I book the luggage service?
Which electrical appliances can I take on board?
Can I take my pet on board with me?
Can I take a drone on board?
What should I bear in mind when taking medication on board?
What should be on my packing list?
How much luggage can I take with me?
Can I take a stroller on board?
Can I take food and drinks on board?
Is there a car park service?
Can I also use the parking service if the ports of arrival and departure are not the same?
What does the valet parking service cost?
How can I book the valet parking service?
What do I use the online check-in for?
How can I check in online?
When can I check in online?
What information is required for online check-in?
What means of payment can be used to pay the on-board bill?
Why do I have to select an arrival time slot if I have not booked my arrival and departure via TUI Cruises?
What are the advantages of online check-in?
How do I behave in the port terminal?
How do I get my cabin card?
What happens if name corrections or cabin changes are made to the booking?
What happens if a passenger changes?
Can I still change the means of payment if I have already checked in online?
Who can I check in online?
Do all travellers have to check in online at the same time?
What do I do if I want to pay the on-board bill for other travellers?
How do I get a new cruise ticket if I lose it?
Why do you need my mobile phone number?
Do I still need to take my credit card / EC card with me when travelling if I have already provided it in advance?
What is the cruise ticket?
Can I book my arrival and departure by train with TUI Cruises?
How is the transfer organized on the day of arrival or departure?
How long is the ticket valid and can stopovers be made?
Can I purchase the Rail&Cruise ticket for 1st class?
From what age do children pay for the Rail&Cruise ticket?
Which trains can I use?
Can my fellow travellers and I also use the Rail&Cruise service separately?
Do I get a discount with my BahnCard?
Can I reserve seats?
Is the City Ticket included in the price?
How can I change my connection?
Can I book a hotel near the cruise port?
Can I book the arrival and departure by coach with TUI Cruises?
When will I find out my departure times?
Can I make a seat reservation?
How are the coaches equipped?
Is there a luggage limit?
Where can I book a hotel near the departure point?
