General information on package holidays and your rights

General information on package holidays and your rights

The travel services offered by TUI Cruises GmbH constitute a package holiday within the meaning of Directive (EU) 2015/2302. You can therefore assert all the EU rights that apply to package holidays. The company TUI Cruises GmbH bears full responsibility for the proper implementation of the entire package holiday.

In addition, the company TUI Cruises GmbH has the legally required security for the reimbursement of your payments and, if transport is included in the package tour, to secure your return transport in the event of its insolvency.

Main rights under Directive (EU) 2015/2302

• Travellers shall receive all essential information about the package holiday before the conclusion of the package holiday contract.
• At least one trader is always liable for the proper provision of all travel services included in the contract.
• Travellers are given an emergency telephone number or details of a contact point through which they can get in touch with the tour operator or travel agent.
• Travellers may transfer the package holiday to another person – within a reasonable period of time and possibly at additional cost.
• The price of the package holiday may only be increased if certain costs (for example, fuel prices) increase and if this is expressly provided for in the contract, and in any case no later than 20 days before the start of the holiday. If the price increase exceeds 8% of the package holiday price, the traveller may withdraw from the contract. If a tour operator reserves the right to increase the price, the traveller has the right to reduce the price if the corresponding costs decrease.
• Travellers may withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if any of the essential elements of the package holiday other than the price are substantially altered. If the trader responsible for the package holiday cancels the package holiday before the start of the package holiday, travellers are entitled to a refund and possibly compensation.
• Travellers may withdraw from the contract without paying a cancellation fee if exceptional circumstances arise before the start of the package holiday, for example, if there are serious security problems at the destination which are likely to affect the holiday.
• In addition, travellers may withdraw from the contract at any time before the start of the package holiday against payment of a reasonable and justifiable cancellation fee.
• If, after the start of the package holiday, essential elements of the package holiday cannot be carried out as agreed, reasonable alternative arrangements shall be offered to the traveller at no extra cost. The traveller may withdraw from the contract without paying a cancellation fee (in the Federal Republic of Germany, this right is called ‘termination’) if services are not provided in accordance with the contract and this has a significant impact on the provision of the contractual package holiday services, and the tour operator fails to remedy the situation.
• The traveller is entitled to a price reduction and/or compensation if the travel services are not provided or not provided properly.
• The tour operator shall assist the traveller if the traveller is in difficulty.
• In the event of the insolvency of the tour operator or, in some Member States, the travel agent, payments shall be refunded. If the insolvency of the tour operator or, where relevant, the travel agent occurs after the start of the package holiday and the transport is part of the package holiday, the repatriation of the travellers shall be guaranteed. TUI Cruises GmbH has insolvency insurance with Deutscher Reisesicherungsfonds GmbH, Sächsische Strasse 1, 10707 Berlin, tel. 030 78954770, schadenmeldung@drsf.reise or kontakt@drsf.reise, www.drsf.reise. Travellers can contact this company if they are denied services due to the insolvency of TUI Cruises GmbH.

Here you will find all information on Directive (EU) 2015/2302 as transposed into national law:

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