Data protection information - guest questionnaire

In principle, you can complete the online questionnaire anonymously, but if you decide to provide your contact details, we would like to provide you with the following data protection information in accordance with Art. 13 GDPR:

1. Responsible data processor

Responsible for the processing of your data:
TUI Cruises GmbH, Heidenkampsweg 58, 20097 Hamburg, phone: +49 40 60001-5000, e-mail: info@tuicruises.com.

You can contact the data protection officer by e-mail at datenschutz@tuicruises.com or by post at the following address

TUI Cruises GmbH
for the attention of the data protection officer
Heidenkampsweg 58
20097 Hamburg

Registered headquarters: Hamburg
Commercial registry: Hamburg Local Court HRB 105222
Sales tax ID: DE-259608001

2. Purposes, legal bases and retention periods

Guest satisfaction is our top priority! With your details you give us the opportunity to analyse your travel review for quality purposes and to contact you personally. If you provide us with additional personal information such as the cabin number, your name or other personal information with the guest questionnaire, we process this data with the other information in the questionnaire as well as your data stored by TUI Cruises on the occasion of the trip in order to provide you with personalised offers for the Mein Schiff® fleet in the future. We also use your feedback on our services to improve the quality of our services. With your consent (Art. 6 para. 1 sentence 1 lit. a GDPR), we will store your data and also contact you by telephone or e-mail if you provide us with your contact details. If you have given us your consent for a processing operation, the data associated with the granting of consent will be stored for the duration of the processing operation and for a further three years after its completion within the scope of the statute of limitations.

3. Transfer of your data to third parties or to third countries

Your data will not be transferred to third parties or to third countries or international organisations outside the scope of European data protection legislation.

4. Provision of your data

The provision of personal data is neither legally nor contractually required or necessary for the conclusion of a contract. You are not obliged to provide personal data. No automated decision-making, including profiling, takes place. We use methods such as selection logic, regressions and probability trees to create offers according to your personal interests.

5. Your rights

If the legal requirements are met, you have the right to information, rectification, erasure, restriction of data processing, data portability, withdrawal of consent with effect for the future and a right to lodge a complaint with the competent supervisory authority.

If you have any questions about data protection, please contact us or our data protection officer using the contact details given above. Further information on data protection can also be found at data protection.