Question 1

Where can I find the chat function?

Accepted Answer

The chat is available in the Mein Schiff® app during the voyage on the home page and in the navigation under "Menu" - "Mein Schiff Chat", as well as in the My Cruises on-board portal meinereisen.meinschiff.com under "Now relevant" - "Mein Schiff Chat". You will need the latest version (at least version 9.2.0) of the app from the App Store.

Question 2

When can I use the chat?

Accepted Answer

The chat can be used during the journey in the on-board network (on-board WiFi).

Question 3

How can new contacts be added?

Accepted Answer

Each guest has an individual QR code that is renewed every 60 minutes. New contacts are added by scanning the QR code of another guest.

Question 4

Is the chat free of charge for guests on board?

Accepted Answer

Yes, the chat can be used free of charge during the journey on board via the on-board network (on-board WiFi).

Question 5

Can I chat with several guests at the same time?

Accepted Answer

Yes, with the group chat function, any number of guests can chat with each other.

Question 6

Can guests use a group chat with people who are not their direct contacts?

Accepted Answer

Yes, it is possible to chat within a group chat with other guests who are not part of your own contacts. A private chat with these persons is not possible.

Question 7

Is there a push notification for new chat messages?

Accepted Answer

Yes, there is an active push notification when a new chat message arrives. If several messages arrive within a short period of time, they are displayed in bulk as a "silent" push without active notification.

Question 8

Is there an age limit in the chat?

Accepted Answer

Yes, the chat is available to guests aged 16 and over. A child safety feature allows guests under the age of 16 to access the Mein Schiff® Chat. This means they can use all the chat features without restriction. You can find the settings for this feature within the Mein Schiff® Chat, in the menu accessed via the three horizontal dots in the top right-hand corner (only available from app version 9.12.0 onwards).

Question 9

How secure is the guest data in the chat?

Accepted Answer

All chat data is transmitted in encrypted form. In addition, only name and initials (no other personal data or cabin number etc.) are shared when adding a contact. More on this in the terms of use.

Question 10

What happens if guests object to the terms of use?

Accepted Answer

If you object to or reject the terms of use, all previous chats will be deleted and the chat functionality will no longer be available.

Question 11

Can guests block other chat participants?

Accepted Answer

Yes, other guests can be blocked in the chat and can no longer contact the blocking guest until the block has been removed.

Question 12

Do guests still see their chat histories after the trip?

Accepted Answer

No, all chats are deleted immediately after the end of the trip.

Mein Schiff® Chat - FAQ