Do you have a question?
Our digital assistant Thies will answer your questions about the Mein Schiff® fleet or forward you to our customer service.
Hi, I'm Thies - your virtual assistant and available for you 24/7.
Please accept the cookies in the app and on our website to be able to start the chat and make sure that you are not in a private browser.
Our service team will be happy to support you:
By telephone on 040 - 60001 5111 or by e-mail to info@tuicruises.com.
Monday to Friday from 10:00 - 20:00
Saturday from 10:00 - 18:00
(except public holidays)
Important: Please have your booking number ready or state it in the subject line of your e-mail. You will find the booking number on your booking confirmation.
More frequently asked questions & answers
In our FAQ you will find answers and interesting facts about your trip on board the Mein Schiff ® fleet.